Question 1

How do I send a request if I do not know the model?

Accepted Answer

Choose I am not sure, select the type of support you need and describe any visible wording, controls or identifying features in the message. The team will review that context before responding.

Question 2

Can I still ask for parts when the model is unknown?

Accepted Answer

Yes. Include the part requirement you know, any visible markings and a clear description. The team will confirm the appropriate next step after review.

Question 3

What should I include in a machine support request?

Accepted Answer

Select the support type and include the equipment model, serial number and a clear description of the parts, service or technical help you need if those details are available.

Question 4

Can I request parts through this page?

Accepted Answer

Yes. Choose Parts & consumables and provide the machine details or the part requirement you know. The team will review the request and confirm the appropriate next step.

Question 5

Does sending this form book a service appointment?

Accepted Answer

No. The form creates a support request. The team reviews the equipment and support context first, then confirms the appropriate service, technical-support or parts route during business hours.

Question 6

When will I hear back?

Accepted Answer

You will receive an acknowledgement by email when the form is captured. Requests are reviewed Monday to Friday, 9am to 5pm. For urgent help, call 01242 781482.

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I am not sure support FAQs